Shipping Policy
Orders (such as spa accessories, spa Products or spa
filters) are
generally shipped within 2 business days on all In-Stock
items. Orders (such as a spa chemical like Softcare or
other spa accessory) are shipped via UPS (United Parcel
Service) Ground. Other shipping options for your spa
gift are available at an additional cost. We do not ship
Softub chemicals or Soft tub accessories to PO Boxes
or Foreign addresses.
Privacy Policy
Any personal information you share with Pools and Spas To Go will be closely guarded. Our shopping cart is safe and secure (using encrypted codes) and your personal information will not be shared, traded, sold or given to any other company.
Cancellation Policy
Orders (such as a soft spa accessory) are cancelled on a best effort basis. Once your order has been shipped it cannot be cancelled and is subject to our Return Policy. If you have the need to cancel an order that has been placed on our website and has not been shipped you can do so in e-mail or by telephone instruction.
Return Policy
Pre-approval is required for all spa supply returns - please call or e-mail for authorization. Returned product and package must be unused, like-new, and in a re-sellable condition. Product can be returned for original product purchase price (shipping is nonrefundable). Product must be returned within 15 calendar days for full refund. Product returned after 15 calendar days is subject to a 20% restocking fee. Product must be returned via UPS with freight prepaid by customer. No CODs will be accepted. No returns after 30 calendar days.
